A fix has been implemented and we are monitoring results. All external service partners should be able to access claims once again.
Posted Jun 29, 2026 - 11:12 CEST
Update
Work is still ongoing. Some external service partners may still experience issues with access to claims.
Posted Jun 29, 2026 - 09:24 CEST
Identified
We have identified the cause of the issue affecting service partner access to claims in HUB Property. A fix is being worked on now, and we will provide a further update once it has been deployed or we have more information
Posted Jun 26, 2026 - 14:59 CEST
Investigating
We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim.
We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.
Posted Jun 26, 2026 - 11:35 CEST
This incident affected: ClaimsCORE and HUB (HUB Property).